In the medical world, it is common knowledge that time can often times be a critical factor in whether or not a patient’s treatment is successful. Every minute counts when there are lives on the line. Whether it’s a simple prescription refill or a complicated heart transplant, pharmacists and doctors agree that time plays a major role in many aspects of their professions.
That’s why hospitals, pharmacists, labs, and even patients have been relying on STAT Courier Service for their specimen and medication delivery needs.
What Is STAT Courier Service?
STAT Courier Service is a Dallas-based private medical courier company and the largest medical courier service in Texas, with ambitious plans to expand outside of the state. The company uses the latest real-time tracking technology and a dedication to excellence to ensure that each and every delivery is made on time and accompanied with excellent and personalized customer service. Through the ease of on-line ordering, doctors, pharmacists, and patients can have their deliveries as quickly as one hour.
STAT Courier Service began with the simple yet ambitious dream of STAT’s President and CEO Jimmy Parker. Parker had spent more than a decade in the courier industry, learning the ins and outs of the business. He learned what worked and what did not and knows what challenges and opportunities exist. He understood what customers were looking for in a courier service, and what they would change if they could. After numerous deliveries to medical facilities, Parker began asking himself a few questions:
What if there was a courier service that could provide not only 1, 2, or 4 hour services, but next day delivery as well? What if there was a courier service that raised the bar higher than it had ever been risen before, requiring only the best from each and every member of the courier service’s team members? What if there was a courier service that relied on the latest technology to deliver a service that would revolutionize the industry?
In the end, the Dallas/ Fort Worth (DFW) area native made his dream a reality, and started up STAT Courier Service to focus on two geographical areas: medical delivery Fort Worth and medical delivery Dallas. STAT Courier Service was a big hit, and the success led Parker to grow his team and open branches across the state. Parker’s enterprise was no longer just a DFW medication delivery service, as STAT quickly became the largest medical courier service in Texas, with plans to bring their successful business model across the nation.
STAT provides all of the convenience of a major national company, but does not sacrifice the personal attention, hands-on attitude, and oversight of a small business.
STAT recognizes that each specimen is fragile and needs to be handled with the upmost care. We’ve all seen those viral videos of a driver for another carrier tossing a package over a fence or kicking it down the sidewalk to the front door. This type of shameful behavior is unacceptable in any courier business, and each and every member of the STAT team is trained to handle every delivery with kid gloves. Your packages are just as important to the STAT team as they are to you.
The Latest Technology
STAT Courier relies on several technological advances to give them an edge over the competition.
Refrigeration: Not all couriers are equal, and not all couriers have the capability to keep a specimen refrigerated over the course of its transport. STAT Courier understands the importance of maintaining a constant temperature for each and every specimen, and anyone in the medical field would agree. STAT Courier has a fleet of vehicles with the latest technology, including refrigeration.
Online Ordering: Placing an order through STAT Courier is a breeze with their easy to use online ordering process. Simply register through the STAT website, and then you can begin placing orders.
Real Time Tracking: Although real time tracking has become a standard feature that appears in many courier services, its importance can not be under-stated. After placing your order with any courier, you are going to want to know what is happening with your package. Where is your package in the delivery process? Is there construction, traffic, or weather that have caused a delay? What time can you expect your package to arrive? At STAT Courier, the guesswork is taken out as you can follow your package, in real time, through every step of its journey. If you are the shipper, you can confidently relay any delivery updates that the recipient asks for. In addition, the electronic signature feature gives the added bonus of being able to determine when the package was delivered and who signed for it.
1-hour delivery: STAT Courier knows how important time is. Time is not just money when it comes to the medical field, it can be a matter of life and death. Getting a much-needed organ transplant, a prescription, or a sample on time is of paramount importance. That’s why STAT Courier is revolutionizing the medical courier service industry by offering its customers the option of one-hour delivery. Other couriers will boast next day delivery, but their clocks might not even start until the package has been received by a delivery driver. This might add another day or two to their “next-day” delivery. With STAT Courier, you can rest easy knowing that your medical delivery is going to be arriving on time. Those in the medical field know that emergencies can happen at any time, and a reliable and efficient courier service can mean the difference between life and death. If time is not as important to you as saving money, then STAT Courier has you covered there as well. The medical delivery service offers a variety of options in sending or receiving specimens or prescriptions, including same-day or next-day delivery.
GPS Tracking: To facilitate the real-time tracking, STAT Courier Service utilizes the latest GPS technology which also ensures that every courier knows exactly where their next stop is going to be.
When considering a medical courier service, there is more to consider than up-to-date equipment, reliable GPS technology, and great customer service. Once a courier arrives at their destination, are they going to know where to go?
STAT has a highly-trained team of professional couriers who understand the importance of delivering to the right place at the right time. Hospitals can be a confusing labyrinth to those who are unfamiliar with their layouts, and other couriers could spend hours wandering the halls, looking for the person or ward that they are supposed to be delivering to.
Whether it’s a patient’s front door or a major hospital in the heart of the city, STAT couriers waste no time in trying to determine where they need to go. The experience that each courier brings to the STAT team ensures that no package will be delayed because a courier is confused about a building’s layout.
Responsive Customer Service
Few things can be as frustrating to a customer than trying to resolve a question, comment, complaint, or concern by navigating through a maze of automated options. Whatever happened to the good old days of calling up a company and actually speaking to a living, breathing human being?
At STAT Courier Service, everything is centered around the customer’s satisfaction, and that includes communications about the delivery process. At any point in time, during each delivery, a customer can call STAT and feel confident knowing that they will not be speaking to an automated answering machine. If the package has not made it to the destination or if it has not been picked up in a timely manner, then you need to speak to a real person, not a recording.
Responsive customer service can take a huge headache away by answering your questions or being able to look into your concerns and providing you with answers.
Who Is STAT Designed For?
Hospitals – Hospitals are places that never take a break from treating their patients, operating 24 hours a day and 7 days a week. An efficient hospital is going to rely on a courier service that can follow through on their delivery promises. The one-hour delivery option sets STAT apart from other carriers, and allows doctors and nurses to have a better chance at treating their patients. As stated above, hospitals can be massive in size, and it is important for each hospital to select a courier service that is familiar with their layouts.
Labs – There are a variety of different types of labs that can benefit from a courier service. Labs of all kinds will continually send out items for delivery such as blood samples and paperwork. It will be necessary for a reliable medical delivery service to be involved because so many things that are being handled are time-sensitive. Patients who call their doctors, and receive the response, “We’re waiting on the test results,” may not be aware that the test results do not have so much to do with the test itself as much as it has to do with a specimen being transported from one facility to another. Patient care is often put on hold while couriers are making their delivery from labs and it’s critical that the company is always on time. Both the doctor and patients will be waiting on those important packages to move forward in their procedure and day.
Doctor’s Offices – There are doctor’s offices in hospitals, as well as offices that have their own standing building. However, it doesn’t matter which one you’re located at when you find a courier service with experience in the area. Because couriers handle such time-sensitive material, it’s imperative that they have an understanding of the layout of the area that requires their services. While there will be many similarities when assisting a doctor in this area, each office will be unique to the next, and the best couriers will have the experience to know the next steps to take so that they don’t waste any time.
Pharmacies – More and more pharmacies are beginning to rely on STAT Courier Service for all of their pharmacy delivery service needs. It can be frustrating, for patients, to show up at their favorite pharmacy, only to find that the prescription that they need is not in stock and that the next shipment will not be arriving for another few days. Rather than risking losing a customer to a competitor, many pharmacists are contacting STAT to take advantage of the one-hour pharmacy delivery option.
Patients – Not all who rely on medical courier services are experts and professionals in the medical field, and patients are finding the benefits of ordering their prescriptions from the comfort of their own homes. Some patients are opting out of standing at the long lines at the pharmacy, and are choosing to order their prescriptions from home. In other cases, some patients can find themselves in a situation in which they are immobile, unable to get to their local pharmacy, and without friends or family to rely on. STAT Courier solves this dilemma by delivering each patient’s prescriptions to their front door.
STAT Courier Service understands the importance of patient confidentiality and operates in compliance with all HIPAA regulations.
The STAT Challenge
Switching to a new medical courier service provider can be a big step when it comes to any major hospital, to any big or small doctor’s office, to all different varieties of laboratories, to pharmacies, and to patients. That’s why STAT encourages that you take the STAT challenge. Place an order to have a non-urgent item transported, and decide for yourself about how well STAT Courier lives up to its promises.
STAT Courier Service specializes in servicing the medical industry, making it the largest medical courier service in Texas. From servicing all major labs to entire hospital systems, STAT’s veteran management and driver team are experts in picking up and delivering time-sensitive specimens and medical equipment that are crucial to the diagnosis of a loved one.
Visit www.statcourierservice.com/ to get started with courier services for your pharmacy with Stat Courier Service.
With over 20 years of logistics management and dispatch experience from the courier/ logistics industry with unprecedented standards, STAT Courier Service has redefined and evolved the formerly accepted standards. We have raised the bar and now it is simply the daily philosophy embraced and endorsed by each member of the STAT team.